Procedure

Apply On-line

1. Open your browser key in www.ecitizen.go.ke and click on create account tab on the right hand side of the screen.
2. This will take you to the create account page where you can choose which different type of account. These include accounts for:-

   (a) Kenyan Citizen: (This account is for Kenyan citizens only. You will need your National ID number and your first name to register)

   (b) Foreign Residents: (This account is for foreigners residing in Kenya. You will need your foreigner certificate and your first name to register.)

   (c) Visitors: ( This account is for nationals who require a visa to enter the Republic of Kenya)

   (d) Business: (This account is for businesses registered in Kenya. You will need your business registration number.)

3. On the Kenyan Citizen Tab, click on Create account
4. Enter ID Number and First name as it appears on your ID and click on Verify
5. After your ID details have been verified. Enter your email address and password and confirm your password. Click on continue and a confirmation link will be sent to your email address.
6. Login to the email account you specified above. Once you have logged in you will find an email sent from e-Citizen with a confirmation link. Click on that confirmation link so as to continue with the registration process. The link will lead you back to e-citizen’s registration page.
7. Now that your email is verified. Enter your mobile phone number and a verification code will be send to the number you entered.
8. Enter the verification code sent to your mobile phone in the next screen and click on verify. This will verify your mobile number.
9. Upload your photo to complete the registration process. However this step can be skipped.
10. You can now sign in your e-Citizen account using your Email Address or ID Number.
    

    Office Locations & Contacts

    eCitizen Website: eCitizen
    Tel: +254 780 206 206
    Email: support@ecitizen.go.ke